The storm just made landfall. Do your catastrophe adjusters’ job descriptions match the licenses and authority they’ll need tomorrow?
A governed, audit-ready job description library for insurance carriers and MGAs — built on SAP® SuccessFactors®.
JDMS® is an award-winning job description management solution. For insurance, that means standardized, defensible job content across every line of business, license type, and authority level — not a scramble to redefine roles mid-catastrophe.
Somewhere in your claims organization, a surge team is being assembled the morning after a hurricane — adjusters pulled from other lines of business, contractors brought on for ninety days, all of them handed authority to settle claims most of them have never held before. The job descriptions that are supposed to define what they can approve, what license they need, and where their authority ends were last updated before the last storm season. Nobody notices until a claim gets challenged, or a regulator asks who signed off on it.
None of this shows up on an org chart — until it does.
Eventually, someone asks the question your job library can’t answer.
A market conduct exam asks whether an adjuster’s settlement authority matches what’s documented. A dispute turns on whether a claims role was ever properly classified for overtime. A carrier acquisition surfaces three different definitions of “senior underwriter,” each with different authority limits. For an insurer running thousands of licensed, authority-bearing roles across lines of business and states, it isn’t a matter of if — it’s when.
A job library built to hold up under examination.
CAT staffing surges into roles with real settlement authority.
Keep authority levels and licensing requirements current and ready to deploy, so surge staffing doesn’t mean improvising job definitions under pressure.
Licensed roles where the job description must match DOI expectations.
Build defensible documentation for producer, adjuster, and underwriter roles that holds up under market conduct exams.
Underwriting and claims authority levels carrying financial and compliance risk.
Version control, workflows, and role-based permissions make every authority-level change deliberate, documented, and defensible.
Carrier and MGA consolidation stitching together job architectures overnight.
Standardize and harmonize job libraries and authority structures across merged carriers and MGAs from one governed system.
Specialized underwriting and claims expertise retiring out of thin talent pools.
Keep the real requirements of specialized roles current and connected to Succession planning in SAP SuccessFactors.
Adjuster roles long targeted by wage-hour misclassification claims.
Keep job content aligned to actual duties, supporting accurate FLSA classification and defense against misclassification claims.
Built for insurers already running SAP® SuccessFactors®.
We’ve enhanced JDMS specifically for SAP SuccessFactors customers, typically with 1,000+ employees, using the SAP Business Technology Platform — the profile of most carriers, MGAs, and insurance groups. It offers a fully integrated, seamless end-user experience across lines of business, states, and licensing requirements.
Pre-integrated to SAP SuccessFactors — including Succession — so specialized underwriting and claims expertise feeds directly into who’s ready to step in next.
A seamless experience across lines of business, states, and licensing requirements, without a new system for adjusters and underwriters to learn.
Next to zero change management — employees never have to leave SAP SuccessFactors to see what’s official, even when authority levels or licensing requirements change.
Built by a team insurers already trust with SAP SuccessFactors.
Find out what your job descriptions would say under a market conduct exam.
A 30-minute conversation with our JDMS team, built around the realities of running an insurance workforce.
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